Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian --
i know several of my coworkers have been seeing a few more malicious and spyware apps on mac's. might try downloading on a fresh flash drive a copy of Malwarebytes for mac. https://www.malwarebytes.com/mac/ give it a good scan and see if you find something. On Tue, Oct 22, 2019 at 12:03 PM Brian O'Keefe <okeefe@cybermesa.com> wrote:
Hello all,
My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com.
Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error.
I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers.
So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser.
Can anyone help?
Many thanks
Brian -- _______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
Could it be that my wife has not upgraded her OS since 2012? She's still running 10.6 which is probably pretty deprecated I would think. Malwarebytes doesn't like the OS-too old On 10/22/19 1:48 PM, Adric wrote:
i know several of my coworkers have been seeing a few more malicious and spyware apps on mac's. might try downloading on a fresh flash drive a copy of Malwarebytes for mac.
https://www.malwarebytes.com/mac/
give it a good scan and see if you find something.
On Tue, Oct 22, 2019 at 12:03 PM Brian O'Keefe <okeefe@cybermesa.com <mailto:okeefe@cybermesa.com>> wrote:
Hello all,
My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com <http://liveauctioneers.com>.
Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error.
I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers.
So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser.
Can anyone help?
Many thanks
Brian
-- _______________________________________________ nmglug mailing list nmglug@lists.nmglug.org <mailto:nmglug@lists.nmglug.org> http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org --
Brian, Assuming you don't have malware redirecting your traffic, here is a link that explains the 403 error and some possible solutions: https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-how- can-i-fix-it/ I checked the liveauctioneers.com website and it worked fine for me. If you want, you can paste the exact address you went to here and we can double check the URI. On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian --
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
Thanks Leopold, I'll try the fix. I can also access the website but I'm running Ubuntu 19.04. The website may just require a newer browser version. Is that possible? On 10/22/19 5:01 PM, leopoldo@maciasnetwork.com wrote:
Brian, Assuming you don't have malware redirecting your traffic, here is a link that explains the 403 error and some possible solutions:
https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-how- can-i-fix-it/
I checked the liveauctioneers.com website and it worked fine for me. If you want, you can paste the exact address you went to here and we can double check the URI.
On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian --
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
--
Brian, On Wed, 2019-10-23 at 10:48 -0600, Brian O'Keefe wrote:
Thanks Leopold, I'll try the fix. I can also access the website but I'm running Ubuntu 19.04. The website may just require a newer browser version. Is that possible? No, this is not going to be the problem. The OS level or the browser version you're at now is not going to be the issue causing the 403 error. Most likely the fix will be related to the link I sent. You can google other articles related to "403 error" for additional suggestions (and including the response from an NMLUGer about trying safe mode to disable extensions).
The good news is you can access the site from other computers within the home so that really helps us focus on just the macbook air to work with to get past this issue and not worry about your home network. If you want to try another test for your wife's macbook air, you can download Google Chrome (or any browser not currently installed on the macbook air) and install it on the macbook air and see if you can access the site from the macbook air using the google browser. Basically, the purpose of us NMLUGers suggesting other browsers to try from the macbook air is to rule out any browser settings or extensions that can be causing this error from the macbook air's browser (safari or firefox). When you install a new browser (like google chrome) and you don't configure any settings or add extensions, then you should be able to access the site. If you can access the site from the macbook air using the newly installed browser, then this narrows down the issue to settings or extensions on your wife's macbook air browsers.. therefore slowly getting to the root of the problem.
On 10/22/19 5:01 PM, leopoldo@maciasnetwork.com wrote:
Brian, Assuming you don't have malware redirecting your traffic, here is a link that explains the 403 error and some possible solutions:
https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and- how- can-i-fix-it/
I checked the liveauctioneers.com website and it worked fine for me. If you want, you can paste the exact address you went to here and we can double check the URI.
On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian _______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
Brian, I also for got to suggest the following, if you have access to another computer or laptop within the same house, try accessing the liveauctioneers.com website from another computer/laptop and see if you get the same 403 error. If you don't, then it's something specific to your wife's macbook air (which narrows down the scope of the problem); if you do get the same 403 error on another computer, then it rules out the issue is within the old macbook and points to something in the network routing (i.e. firewall, router, dns, etc...). On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian --
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
also try it with more than one browser id guess it would have safari on it. can also try firefox in safe mode, there is a good chance some extension added to firefox is broken. On Tue, Oct 22, 2019 at 5:09 PM <leopoldo@maciasnetwork.com> wrote:
Brian, I also for got to suggest the following, if you have access to another computer or laptop within the same house, try accessing the liveauctioneers.com website from another computer/laptop and see if you get the same 403 error. If you don't, then it's something specific to your wife's macbook air (which narrows down the scope of the problem); if you do get the same 403 error on another computer, then it rules out the issue is within the old macbook and points to something in the network routing (i.e. firewall, router, dns, etc...).
On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian --
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
Really old Firefox (48.0) and OS, 10.6. Firefox help page states support ended with Mac 10.8 Until she upgrades OS we can't install newer FF nor Chrome, which the website suggested. Brian On 10/22/19 5:27 PM, Adric wrote:
also try it with more than one browser id guess it would have safari on it.
can also try firefox in safe mode, there is a good chance some extension added to firefox is broken.
On Tue, Oct 22, 2019 at 5:09 PM <leopoldo@maciasnetwork.com <mailto:leopoldo@maciasnetwork.com>> wrote:
Brian, I also for got to suggest the following, if you have access to another computer or laptop within the same house, try accessing the liveauctioneers.com <http://liveauctioneers.com> website from another computer/laptop and see if you get the same 403 error. If you don't, then it's something specific to your wife's macbook air (which narrows down the scope of the problem); if you do get the same 403 error on another computer, then it rules out the issue is within the old macbook and points to something in the network routing (i.e. firewall, router, dns, etc...).
On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote: > Hello all, > My wife has a 7 year old macbook air. She does all her business on it > which is using Firefox for research purposes, email and report > writing with LibreOffice. Recently she is getting a 403 Forbidden > error for a specific website, liveauctioneers.com <http://liveauctioneers.com>. > Live auctioneers has suggested a cache or cookie issue so we cleared > all those out. They suggested another browser so we tried Safari with > the same error. > I have searched the forums and nothing there is helpful, at least on > my level. Can anyone figure why a specific website and only that > website does not play well with the Mac Air? I have reset the router, > as suggested by liveauctioneers. > So there is something configured in the laptop that is pervasive. I > just don't know what to fix. The one website with detailed > instructions was specific to wordpress but on the laptop, not in a > browser. > Can anyone help? > Many thanks > Brian > -- > > _______________________________________________ > nmglug mailing list > nmglug@lists.nmglug.org <mailto:nmglug@lists.nmglug.org> > http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org _______________________________________________ nmglug mailing list nmglug@lists.nmglug.org <mailto:nmglug@lists.nmglug.org> http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org --
Tried these ideas and others on forums. There are some that delve pretty deep but don't apply (certain file extensions, etc.) and every other web site opens. Wife is taking laptop to Dotfoil and upgrade her OS (I stay out of that sort of thing; I have learned) and I'll bet the site is accessible after that. On 10/22/19 5:27 PM, Adric wrote:
also try it with more than one browser id guess it would have safari on it.
can also try firefox in safe mode, there is a good chance some extension added to firefox is broken.
On Tue, Oct 22, 2019 at 5:09 PM <leopoldo@maciasnetwork.com <mailto:leopoldo@maciasnetwork.com>> wrote:
Brian, I also for got to suggest the following, if you have access to another computer or laptop within the same house, try accessing the liveauctioneers.com <http://liveauctioneers.com> website from another computer/laptop and see if you get the same 403 error. If you don't, then it's something specific to your wife's macbook air (which narrows down the scope of the problem); if you do get the same 403 error on another computer, then it rules out the issue is within the old macbook and points to something in the network routing (i.e. firewall, router, dns, etc...).
On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote: > Hello all, > My wife has a 7 year old macbook air. She does all her business on it > which is using Firefox for research purposes, email and report > writing with LibreOffice. Recently she is getting a 403 Forbidden > error for a specific website, liveauctioneers.com <http://liveauctioneers.com>. > Live auctioneers has suggested a cache or cookie issue so we cleared > all those out. They suggested another browser so we tried Safari with > the same error. > I have searched the forums and nothing there is helpful, at least on > my level. Can anyone figure why a specific website and only that > website does not play well with the Mac Air? I have reset the router, > as suggested by liveauctioneers. > So there is something configured in the laptop that is pervasive. I > just don't know what to fix. The one website with detailed > instructions was specific to wordpress but on the laptop, not in a > browser. > Can anyone help? > Many thanks > Brian > -- > > _______________________________________________ > nmglug mailing list > nmglug@lists.nmglug.org <mailto:nmglug@lists.nmglug.org> > http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org _______________________________________________ nmglug mailing list nmglug@lists.nmglug.org <mailto:nmglug@lists.nmglug.org> http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org --
Yeah, specific to her Mac. I can access the website on all my browsers. Thanks again Leopold On 10/22/19 5:09 PM, leopoldo@maciasnetwork.com wrote:
Brian, I also for got to suggest the following, if you have access to another computer or laptop within the same house, try accessing the liveauctioneers.com website from another computer/laptop and see if you get the same 403 error. If you don't, then it's something specific to your wife's macbook air (which narrows down the scope of the problem); if you do get the same 403 error on another computer, then it rules out the issue is within the old macbook and points to something in the network routing (i.e. firewall, router, dns, etc...).
On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
Hello all, My wife has a 7 year old macbook air. She does all her business on it which is using Firefox for research purposes, email and report writing with LibreOffice. Recently she is getting a 403 Forbidden error for a specific website, liveauctioneers.com. Live auctioneers has suggested a cache or cookie issue so we cleared all those out. They suggested another browser so we tried Safari with the same error. I have searched the forums and nothing there is helpful, at least on my level. Can anyone figure why a specific website and only that website does not play well with the Mac Air? I have reset the router, as suggested by liveauctioneers. So there is something configured in the laptop that is pervasive. I just don't know what to fix. The one website with detailed instructions was specific to wordpress but on the laptop, not in a browser. Can anyone help? Many thanks Brian --
_______________________________________________ nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
nmglug mailing list nmglug@lists.nmglug.org http://lists.nmglug.org/listinfo.cgi/nmglug-nmglug.org
--
On Tue, 22 Oct 2019 12:03:47 -0600 Brian O'Keefe <okeefe@cybermesa.com> wrote:
403 Forbidden error ...
That can happen if you try to access something without being logged in. I would suggest making sure you are tying to access the home page and browse from there and not entering a URL with other stuff beyond the domain name. Mars -- ============================================================= J. Marsden DeLapp, PE President DeLapp & Associates, Inc. dba DeLapp Engineering. Providing lighting and power planning, design and analysis services for commercial, industrial and large residential facilities. 1190 Harrison Road Ste 3a Santa Fe NM 87507 (505) 983-5557 https://DeLapp.com =============================================================
https://www.liveauctioneers.com <https://www.liveauctioneers.com/> Doesn't work and no opportunity to log in, just the 403 error Thanks anyway. On 10/22/19 6:09 PM, J. Marsden DeLapp wrote:
On Tue, 22 Oct 2019 12:03:47 -0600 Brian O'Keefe <okeefe@cybermesa.com> wrote:
403 Forbidden error ... That can happen if you try to access something without being logged in. I would suggest making sure you are tying to access the home page and browse from there and not entering a URL with other stuff beyond the domain name.
Mars
--
I bet it is the user agent you are sending. I get a 403 error page with curl https://www.liveauctioneers.com >liveAuct.html I do not get an error page if I send a user agent string that matches my current browser: curl --user-agent "Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0" https://www.liveauctioneers.com
liveAuct02.html
So the web server is changing the page it serves based on the user agent string. Rather than upgrading the OS and browser, you can just change the settings to pretend you did. https://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-with... Mars -- ============================================================= J. Marsden DeLapp, PE President DeLapp & Associates, Inc. dba DeLapp Engineering. Providing lighting and power planning, design and analysis services for commercial, industrial and large residential facilities. 1190 Harrison Road Ste 3a Santa Fe NM 87507 (505) 983-5557 https://DeLapp.com ============================================================= On Wed, 23 Oct 2019 11:26:08 -0600 Brian O'Keefe <okeefe@cybermesa.com> wrote:
https://www.liveauctioneers.com <https://www.liveauctioneers.com/>
Doesn't work and no opportunity to log in, just the 403 error
Thanks anyway.
On 10/22/19 6:09 PM, J. Marsden DeLapp wrote:
On Tue, 22 Oct 2019 12:03:47 -0600 Brian O'Keefe <okeefe@cybermesa.com> wrote:
403 Forbidden error ... That can happen if you try to access something without being logged in. I would suggest making sure you are tying to access the home page and browse from there and not entering a URL with other stuff beyond the domain name.
Mars
participants (4)
-
Adric -
Brian O'Keefe -
J. Marsden DeLapp -
leopoldo＠maciasnetwork.com